Coral Active

Customers demand seamless experience

Contact center agents play a special role in delivering an amazing customer experience.
These companies deployed the Coral Agent Desktop to take their customer experience to the next level.

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience

Customer satisfaction starts with the agent experience

Amazing customer experience helps your business stand out to attract and retain customers. Agents need the right information quickly, no matter where it is.

The Coral Agent Desktop offers an agent environment to deliver a consistent, positive customer experience. Agents have ease of access to critical information with a 360 view of the customer along wit support from agent scripts, automation and agent assistant technologies.

Create the best experience >

Embrace the Cloud Contact Center

Large contact centers are leveraging Coral Active products to accelerate and
de-risk migration from on-premise contact centers to cloud services.

Coral is uniquely capable of unifying on-premise and cloud services
within a single environment and within each call and customer session.
Migrating to the cloud can be simple and seamless.

TRANSITION TO CLOUD

Make the impossible, possible

When we say we “Enable the impossible”, we’re making a collaborative promise that we’ll deliver on everything you need, and create possibility out of otherwise impossible odds. But don’t just take our word for it, let our customers tell you.

See What Our Customers Say About Coral Active >
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience

Coral Active Integrates multiple systems and technologies into a flawless unified interface

Every contact center is different. Large contact centers are more different and more complex than
others with more pressure to respond quickly to changing business needs.

Coral active is uniquely placed to integrate the complex diverse systems of large contact centers and then accelerate change with contact center agility. From rapid, large scale deployments and integrating complex systems, to a fully customizable desktop - Coral Active empowers, enhances, and enables an unmatched agent experience, so you can deliver on your customer experience.

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience

Widgets, Integration, Framework with supporting sections for each of their full features

  • Fully customizable and supports multiple CTI and CRM
  • Combine leading CTI and Communications platforms, NICE, Genesys, Amazon Connect, Twilio, Cisco and Avaya
  • Support for multiple CRM and Business systems including Salesforce, Dynamics365, Oracle, Service Now, ZenDesk and others
  • Rapid Change Deployment and Stable
  • Crisp clean agent interface to reduce training and increase productivity, less churn!
  • Improve Agent Experience, Customer Satisfaction and Business Performance.
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience

1st Call Resolution

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience

Return On Investment

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience

Handling Time

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience

Transfer Rate