Coral Active

Harness the Cloud to Improve Your Contact Center

Why Coral Active?

Your contact center is focused on customers and needs a simple solution that is easy to implement and will make agents more productive. CSRs shouldn’t be using legacy dashboards created in the dark ages.

Coral Active is a browser-only solution. It requires no software on the desktop. It enables large corporations to deploy projects and new features instantaneously.

Another advantage of using the cloud is fast deployment. Coral Active has a proven track record of complex large scale deployments at sites with over 20,000 agents. Our platform is ideally suited for everything from Telco grade hosted providers, businesses with multiple divisions, and call centers with 1000 agents that want to provide a best in class solution for their agents to raise retention.

We offer a fully customizable desktop designed to support multiple CTI platforms and CRMs with crisp clean agent interface to reduce training, increase agent productivity, and raise agent satisfaction. With Coral Active you can update, consolidate, and upgrade your systems in weeks - not months.

Seamless Integration, Unified Interface

Coral Active’s team has a strong technical background and can help you make the transition to Coral Active Desktop smoothly. We offer the world’s most advanced and scalable fully featured web agent.

Browser-Only Solution

It is a true browser-only solution that provides full CTI/telephony functionality and multi-system integration with no software to be deployed on any agent’s desktop.

Instantaneous Changes

The solution will enable you to implement changes instantaneously across thousands of agents, revolutionizing how agents utilize the desktop. Available functionality will be current and relevant, enabling agents to support the latest products and services for your end customers.

Why Coral Active?

Coral Desktop

Runs on any HTML 5 compatible browser - including Chrome, Safari, Firefox and Internet Explorer.
Has been designed for carrier grade availability, reliability and scalability. Coral Active runs on standard cloud infrastructure - EC2, VMs, Compute Engine - as well as standard Linux/x86 equipment, with industry-leading performance, density and reliability.
Is fully customizable - changes can be deployed instantaneously across thousands of agents.

Coral Active

Can easily operate with multiple CTI platforms and telephony solutions - including Genesys, Cisco, Amazon Connect, Twilio, Broadsoft and Avaya. The solution can run different vendor CTI platforms in parallel giving contact centers a future proof solution that can easily port to any CTI or telephony platform.
Our multi-tenancy capabilities enable customers to deploy easily to multiple agent groups, business units and geographic locations with a shared infrastructure, offering different branding and features, with easy centralized control.