Your contact center is focused on customers and needs a simple solution that is easy to implement and will make agents more productive. CSRs shouldn’t be using legacy dashboards created in the dark ages.
Coral Active is a browser-only solution. It requires no software on the desktop. It enables large corporations to deploy projects and new features instantaneously.
Another advantage of using the cloud is fast deployment. Coral Active has a proven track record of complex large scale deployments at sites with over 20,000 agents. Our platform is ideally suited for everything from Telco grade hosted providers, businesses with multiple divisions, and call centers with 1000 agents that want to provide a best in class solution for their agents to raise retention.
We offer a fully customizable desktop designed to support multiple CTI platforms and CRMs with crisp clean agent interface to reduce training, increase agent productivity, and raise agent satisfaction. With Coral Active you can update, consolidate, and upgrade your systems in weeks - not months.