Coral Active

[WEBINAR]
Move fluidly from multi-premise to cloud: Avoid CX nightmares

Thu, Dec 10, 2020 at 4:00 PM | London

(Friday, Dec 11, 2020 at 3:00 AM | Sydney)

About This Webinar

Multi-vendor CX estates are more common than you might think, and their operational cost models are horrendous since they are built up over years of legacy and M&A.

How do you get out from under the ineffectiveness of these estates and develop an application strategy that enables fluid migrations, turning a disadvantage into advantage?

Blackchair and Coral Active can help you! We are partnering up to help CX centers rethink their strategy and whole approach to the migration question and processes, while radically improving CX performance.

Use our platforms to streamline migration, reduce costs, eliminate errors and improve FCR.

Sign up for our webinar to discover how you can use Blackchair and Coral Active platforms to get migration ready, as efficiently as possible.

About Coral Active:

Coral Active helps contact centres improve their customer experience by providing automated and optimised user interfaces so CX agents can be more efficient while improving service quality.

About Blackchair:

Blackhair has been helping contact centres gain detailed insight into their CX/UC applications to resolve issues and optimise migration using its platform-agnostic solution.

Agenda

  1. Optimize migration - Refine processes to get migration-ready as quickly as possible
  2. Support CX agents - Empower your agents with automated interfaces for better CX service
  3. Expand CX operations - Discover how to integrate software seamlessly into your infrastructure
  4. Reduce operational costs - Learn how to lower the cost of migration and eliminate costly errors

Presenters

  • Michael Gulley

    Michael Gulley

    Managing Director at Coral Active
    Presently the Managing Director at Coral Active, Michael has years of expertise in the project management and client service fields. Having been a part of firms like Dimension Data in the past, Michael brings a range of in-depth CX insight and management know-how to the table.
  • Jason Owen

    Jason Owen

    CEO at Blackchair
    Having been at the helm of Blackchair for over 15 years, Jason comes from a background in the IT Industry. He has 25 years of software development experience ranging from market identification, product management, design and development to technical architecture.
  • David Donovan

    David Donovan

    Executive Vice President at Blackchair
    Recognised for his excellent capabilities as a leader, David is currently the Executive Vice President at Blackchair and has more than 17 years of experience in the CX industry. David is competent in project management, customer engagement and excellent CX delivery.