Empower Your Agents With the Impossible
Coral Active has built a platform that orchestrates a virtually unlimited number of CRM and CTI systems into a dynamic interface that:
For too long, contact center businesses have relied on clunky desktop screen scrapers and automation suites to perform the desktop-CRM integration.
With Coral Active’s Desktop Orchestration, the Agent Desktop is now fully integrated to all of your CRM and business apps in real-time, driving automation across any number of connected systems:
and many more.
Customer Satisfaction Starts with the Agent Experience
Coral Active delivers a seamless agent experience with our simple, easy-to-use tools, which results in significantly better customer experience.
Arm your agents with the information they need to service client intent. Coral Active introduces simplicity, savings, and a superior experience for agents, which results in happier customers.
Multiple customer inquiries in one call
Convenience to customer, speed for company
All systems & channels
Multiple CRMs, multiple CTI systems
Improved agent experience, satisfaction, performance
Clean Connected interface
Lower agent training and churn, higher productivity
With Coral Active, you reduce wasted time, expedite call resolutions and enhance the customer experience.
The Coral Active framework allows you to customize and deploy widgets for different business needs. These tools facilitate operations for administration, supervisors, and enable advanced call handling, digital interaction, and much more.
Enterprise benefits include:
Agent Scripting & Notepad
Agents stay on script, understand repeat callers better with call history. Scripting and notepad can be automatically integrated into your CRM.
White label capability
Agent application use and time
Ability to pause recording