Coral Active

Empower Your Agents With the Impossible

Solutions

Coral Active has built a platform that orchestrates a virtually unlimited number of CRM and CTI systems into a dynamic interface that:
Simplifies contact center workflows
Facilitates changes across the system faster, at scale
Increases availability of knowledge and insights

For too long, contact center businesses have relied on clunky desktop screen scrapers and automation suites to perform the desktop-CRM integration.

With Coral Active’s Desktop Orchestration, the Agent Desktop is now fully integrated to all of your CRM and business apps in real-time, driving automation across any number of connected systems:

and many more.

Coral Active's Multi Tenancy is like a virtual machine for your CTI. It’s widely applied in the cloud and allows a single system to operate for multiple owners, who function as Coral Active tenants as if they each had their own Coral Active system.
The Coral Active “Reef” Framework allows direct connectivity to web services, data stores, and other corporate IT systems and mediates with a central service.
All communication from the Coral Active "Reef" Framework to client desktops is encrypted.

Customer Satisfaction Starts with the Agent Experience

Coral Active delivers a seamless agent experience with our simple, easy-to-use tools, which results in significantly better customer experience.

Don’t your customers deserve that?

Agents Benefits

Arm your agents with the information they need to service client intent. Coral Active introduces simplicity, savings, and a superior experience for agents, which results in happier customers.

Multiple customer inquiries in one call

Convenience to customer, speed for company

All systems & channels

Multiple CRMs, multiple CTI systems

Fully Customizable

Improved agent experience, satisfaction, performance

Clean Connected interface

Lower agent training and churn, higher productivity

Enterprise Benefits

With Coral Active, you reduce wasted time, expedite call resolutions and enhance the customer experience.

The Coral Active framework allows you to customize and deploy widgets for different business needs. These tools facilitate operations for administration, supervisors, and enable advanced call handling, digital interaction, and much more.

Enterprise benefits include:

Agent Scripting & Notepad

Agents stay on script, understand repeat callers better with call history. Scripting and notepad can be automatically integrated into your CRM.

Branding

White label capability

Integration

ServiceNow, CostGuard

Analytics Reporting

Agent application use and time

Compliance

Ability to pause recording