49% of contact centers are increasing investments in technology, says a recent industry report by Customer Contact Week DigitalHARNESS THE CLOUD TO IMPROVE YOUR CONTACT CENTER >
Contact centers are complex environments, requiring more technology and higher expectations for agents’ performance. Coral Active’s suite of operational administrative tools enable companies to configure all aspects of the agent interface from a central, browser-only desktop.
Apply changes in desktop layout and style instantly. Enhancements that can take weeks or months with traditional desktop solutions take as little as hours.
Make rollout and rollback changes quickly. Respond to business changes rapidly and then monitor remotely.
Use Coral Active's KVP behavioral mapping to tailor the desktop presentation, improving the agents' experience.