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Are You Ready to Transform CX Through Agent Experience (AX)?

Contact centers biggest performance challenge is disconnected technology. 80% of companies say agents must access multiple screens and systems when engaging with customers. This agent experience issue is debilitating for today’s customer contact functions, says the Contact Center Success in the Automation Age report.

Where Are You on the Contact Center Excellence Journey?

Take our 5-questions survey to receive a complimentary personalized assessment of your CX strategy.

What is the top issue for your customer
contact function?

  • Agents often have to access multiple screens/systems access multiple screens/systems.
  • Agents spend too much time on repetitive/rote tasks time on repetitive/rote tasks.
  • Customers can rarely use digital engagement (social, chat, messaging) for serious issues
  • Customers often have to repeat their identity/issue during the interaction
You’re among 28.8% of contact centers that say customers often have to repeat their identity/issue during the interaction.