A great experience is built on a solid foundation. Designed from the ground up
for large scale multi tenant deployments, Coral Active Desktop scales to meet
the most demanding contact center workloads.
It’s built upon open standards to deliver a powerful, flexible solution - for on
prem, cloud, or both.
Coral Active's Multi Tenancy is like a virtual machine for your CTI.
It enables a single system provider to give a Coral Active instance to
multiple organizations, as if they each had their own Coral Active system.
Each tenant can have unique behaviors:
- Dedicated or shared CTI connectivity
- Personalized desktop layouts
- White labeled branding
The tenants can safely share hardware, IT support, databases, software
licences and other common resources.
Leverage Cloud Technology
Each tenant can include resources from various cloud systems. This is
perfect for larger and more complex contact centers.
Coral Active's Reef Framework is the core component of the architecture. The Reef Framework mediates
- Desktop browser systems used by agents, supervisors, and
administrators - including softphones, chat tools, administrative
- Adapters that connect Coral Active to CTI, chat platforms, CRM, and database systems.
- Coral Active's configuration and login systems.
- A mesh network that provides instantaneous communication between any points within the network.
Integrate Properly to Your
A mesh network that provides instantaneous
communications between any points within the network.
Extend & Enhance
The adapter architecture allows for the implementation
and rollout of new points of connectivity. This provides
for rapid development of site-specific adapters and
corresponding client-side tools.
Create Custom Adapters
Customers can create adapters for their existing business
systems or engage our Services team. Even better, Coral
Active can immediately communicate directly to
established web services layers.
Eliminate Desktop Rollouts
Changes in configuration, new components and back-end
changes are applied immediately to all Coral Active
All communication from the Reef Framework to client desktops is encrypted
over SSL links.
All sensitive database content is encrypted including logins, passwords
and caller / customer data. Coral Active also supports:
- Suppression of client-side logging of sensitive data
- Encryption of communication to CTI, CRM, databases and other IT systems
(for those systems that provide secure communication protocols)