Great CX Begins with Empowered Employees

Unlock your customer-facing workforce potential.
Rethink their desktop.

Unlock your customer-facing workforce potential. Rethink their desktop.

Supercharge their performance with a best-of-breed desktop!

It’s time to end desktop fragmentation and convoluted workflows. Coral is a composable workspace that lets employees
focus on their interactions with customers and provide great CX.

Used by the largest contact centers in the world

Used by the largest contact centers
in the world

Coral has been deployed on over 98,000 desktops in the most sophisticated contact centers

Federate contact centers, CRMs, and AI

Give your workforce a single pane of glass to handle interactions, access customer information, collaborate with their team, and get AI assistance. By federating both data and applications, Coral glues best-of-breed software stacks. It connects to your present and future contact center, digital customer service, CRMs, and other applications and shields desktops from cloud migration and system changes.

Limitless customization

Choose the container that suits you best: whether it’s within your CRM system, a collaboration app like Microsoft Teams, or create your own. Leverage Coral’s rich library of widgets. Customize the desktop the way you want. Coral’s unique design declutters agents’ workspace and delivers all the information they need to serve customers.

Limitless customization

Choose the container that suits you best: whether it’s within your CRM system, a collaboration app like Microsoft Teams, or create your own. Leverage Coral’s rich library of widgets. Customize the desktop the way you want. Coral’s unique design declutters agents’ workspace
and delivers all the information they need to serve customers.

Automate agent workflows

Coral includes a powerful no-code automation framework to orchestrate data across applications and sequence tasks and activities. It uses a unique event-based architecture to handle the intricacies of human workflows and rapidly adjust to changing conditions.

Automate agent workflows

Coral includes a powerful no-code automation framework to orchestrate data across applications and sequence tasks and activities. It uses a unique vent-based architecture to handle the intricacies of human workflows and rapidly adjust to changing conditions.

Built for rapid delivery & change

With Coral, you can tweak every element of the workspace to cater to the requirements of various departments, streamline complex workflows, and incorporate your agent’s feedback. But there is more. Coral lets you make changes, test, and roll them out to thousands of employees in days.

Impact both efficiency and experience

Coral Workspace reduces the cognitive load of customer-facing employees, boosts the experience they deliver,
improves their productivity, and takes the complexity out of making changes to their desktops.

Coral Workspace reduces the cognitive load of customer-facing employees, boosts the experience they deliver, improves their productivity, and takes the complexity out of making changes to their desktops.